Shipping policy
Shipping Policy
Last Updated: August 2, 2026
At Aero Wear, operated commercially under Feedflow, we strive to deliver your orders quickly, reliably, and with total transparency. Below you will find detailed information about our processing times, shipping transit estimates, and tracking procedures.
FAST PROCESSING & END-TO-END TRACKED SHIPPING
1. Delivery Timeframes & Processing
Your total estimated delivery time is divided into order handling and shipping transit:
| Stage | Timeframe / Details |
|---|---|
| Order Cut-off Time | 5:00 PM (EST) |
| Handling / Processing Time | 1–3 Business Days (Monday–Friday) |
| Transit Time (Shipping) | 7–10 Business Days (Monday–Friday) |
| Total Estimated Delivery | 8–13 Business Days |
Note: Orders placed on weekends or statutory holidays will begin processing on the following business day. Delivery times are estimates and may occasionally experience minor delays due to high demand, customs inspections, or extreme weather conditions.
2. Order Tracking
As soon as your parcel is dispatched from our logistics center, an automated email will be sent to you containing your tracking number and a direct tracking link. Please allow 24 to 48 hours for initial package updates to appear on the courier's portal.
3. Address Accuracy
Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate. If you detect an error in your address, contact us immediately at info@aerowearco.com. Address modifications cannot be guaranteed once an order has entered processing or dispatch.
4. Delayed or Damaged Shipments
If your package has not been delivered within 30 days of shipment, or if your item arrives damaged in transit, please reach out to our team at info@aerowearco.com. For more information regarding replacements and returns, please consult our Refund & Return Policy.
Aero Wear Support & Corporate Profile
Support Email: info@aerowearco.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM | Saturday & Sunday: Closed
Aero Wear
9000 Boulevard Leduc, Brossard, QC J4Y 0E6, Canada
Parent Operating Company:
Feedflow — Wolgastraat 17, 9406RX Assen, Netherlands
Chamber of Commerce (KvK): 88470520