How long will it take to process and receive my order?

Our daily order cut-off time is 5:00 PM (EST). Orders are processed within 1–3 business days (Monday–Friday). Once processed, shipping transit takes 7–10 business days. Total estimated delivery time is between 8 and 13 business days.

How can I track my package?

As soon as your package has been dispatched, you will receive an automated shipping confirmation email containing your tracking number and a link to trace your delivery online.

What if my package is delayed or lost?

If your order has not arrived within 30 days of shipment, please contact us immediately at info@aerowearco.com. We will investigate with the courier and issue a full refund or free replacement if confirmed lost.

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original condition, and packed in their original packaging. Please review our full Refund & Return Policy for step-by-step guidance.

Where do I send my return?

Do not send packages to our Brossard, QC location or European head office in Assen without authorization. To start a return, email info@aerowearco.com first to receive authorization and the designated return warehouse address.

Are there restocking fees?

No. We do not charge any restocking fees ($0.00).

What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, contact us immediately with your order number and photo evidence. We will provide a prepaid return option and send a free replacement or issue a full refund.

Can I change or cancel my order?

If you need to update or cancel your order, please email info@aerowearco.com immediately. Once an order has entered handling or fulfillment, changes can no longer be guaranteed.

Which payment methods are accepted?

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure payment methods displayed during checkout.

Still Have Questions?

Email Support: info@aerowearco.com

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM | Saturday & Sunday: Closed

Aero Wear
9000 Boulevard Leduc, Brossard, QC J4Y 0E6, Canada

Parent Company & Registered Office:
Feedflow — Wolgastraat 17, 9406RX Assen, Netherlands
Chamber of Commerce (KvK): 88470520